Diaverum d.HOLIDAY Fly Back Programme

We bring you back home

Being on a kidney transplant list shouldn’t stop people from travelling abroad or to another city - for holidays or a short break. At Diaverum, we’re committed to empowering all patients to live fulfilling lives.

The d.HOLIDAY Fly Back Programme addresses a key concern for many eligible kidney transplantation patients that can severely curtail their mobility and freedom of movement – that is, what should happen if they get the call from their transplantation coordinator whilst being away from their normal base of treatment?

Our programme facilitates travel arrangements for holiday patients who receive their transplant call while travelling. It funds the fastest travel options from the holiday destination all the way to the transplant hospital (see Terms of Use), aiming to get you back home safely in time for your procedure.

Diaverum's d.HOLIDAY Fly Back Programme enables you to plan trips with confidence, knowing you can return home quickly for your transplant, free of charge.

Dr Domingos Machado, Nephrologist and Diaverum's Transplantation Ambassador, shares his thoughts about the programme:

To be eligible for the d.HOLIDAY Fly Back Programme, these three criteria apply:

Be confirmed to receive/be receiving/have completed holiday treatment in a Diaverum clinic through the d.HOLIDAY programme at the time (applicable to Diaverum and non-Diaverum patients); or originate from a Diaverum clinic and be confirmed to receive/be receiving/have completed holiday treatment in a non-Diaverum clinic (applicable to Diaverum patients only).
Alert Diaverum and the holiday clinic that you are active on a transplant list while booking your treatment.
Travel within the covered countries and territories as set out in the Terms of Use (see specific list of countries in FAQs section).

FAQs

What is d.HOLIDAY?

d.HOLIDAY is a holiday dialysis programme run by Diaverum, a leading global renal care service provider. It helps holiday patients with all aspects of the process of receiving haemodialysis treatment outside of their home clinic, from defining a travel itinerary to ensuring continuity of care at their destination.

What does it mean to be a holiday patient?

What is the d.HOLIDAY Fly Back Programme?

The Diaverum d.HOLIDAY Fly Back Programme is a service provided by Diaverum. It allows dialysis patients, travelling for holiday or work, to quickly reach their transplantation destination upon receiving notice that they are up for a transplantation procedure. The service applies to all d.HOLIDAY patients travelling within the covered countries and territories as set out in the Terms of Use (see specific list of countries in ‘Which countries are included in the d.HOLIDAY Fly Back Programme').

Why has Diaverum created the d.HOLIDAY Fly Back Programme?

Patients who are awaiting a kidney transplant are placed on the transplant list and are on call 24/7, with a short window of time to receive their transplant, should a kidney become available. Most kidney patients on the transplant list don’t travel due to the ‘short window of time’ factor, but also due to other factors such as a challenging economy which doesn’t always allow for rebookable/refundable tickets.

The waiting time for patients who are in need of a kidney transplant is currently long in most countries, which has a severe impact on the long-term mobility of these patients.

Diaverum has created the Diaverum d.HOLIDAY Fly Back Programme to accommodate travel arrangements for holiday patients who receive the call from the transplant coordinator while travelling. The programme reimburses* the fastest travel arrangements from the holiday destination all the way back to the transplant hospital, at the earliest convenience, aiming to get the patient back home safely and swiftly to receive their transplant.

*See terms of use for full reimbursement criteria.

How do I become eligible for the Diaverum d.HOLIDAY Fly Back Programme?

To become eligible for the d.HOLIDAY Fly Back Programme, these three criteria apply:

Be confirmed to receive/be receiving/have completed holiday treatment in a Diaverum clinic through the d.HOLIDAY programme at the time (applicable to Diaverum and non-Diaverum patients); or originate from a Diaverum clinic and be confirmed to receive/be receiving/have completed holiday treatment in a non-Diaverum clinic (applicable to Diaverum patients only).
Alert Diaverum and the holiday clinic that you are active on a transplant list while booking your treatment.
Travel within the covered countries and territories as set out in the Terms of Use (see specific list of countries in FAQs section).

What do I do if I get a call from a transplant coordinator that a transplant is available for me while I am travelling?

If you are eligible to use the d.HOLIDAY Fly Back Programme, you have two options:

You contact our call centre and we book tickets for you on the first and fastest regularly available means of transportation (plane, train, bus, etc) as well as manage additional transfer arrangements.
You make your own travel arrangements and claim reimbursements afterwards, see ‘How do I claim reimbursement for my travel arrangements’.

How do I contact the call centre if I need assistance in booking tickets?

I want to make my own travel arrangements; how do I go about that?

Outside office hours, or if you prefer it, you can make your own travel arrangements. You can then apply to Diaverum for reimbursement using the claims form made available for download on this page (‘Claims Form’).

If you have made your own travel arrangements, the right to reimbursement is:

subject to your submission of a correctly and fully completed Claims Form; and
limited to an amount covering the quickest way (subject to the limitations set out in the ‘Terms of use’ to your designated transplantation destination.

Will I be guaranteed to be back in time for my transplantation?

What type of transportation is covered by the d.HOLIDAY fly back programme?

Which countries are included in the d.HOLIDAY Fly Back Programme?

The Diaverum d.HOLIDAY Fly Back Programme covers travel within and between countries in the same region. The programme currently includes the following regions and countries:

Region of Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Germany, Hungary, Albania, Bosnia and Herzegovina, Andorra, Kosovo, Lichtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey and United Kingdom.

Region of Middle East: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates (UAE) and Western Kazakhstan (Aktau, Atyrau).

Region of Central Asia: Armenia, Azerbaijan, Georgia, Turkmenistan, Uzbekistan, Tajikistan, Kyrgyzstan and Southern Kazakhstan (Almaty, Shymkent, Turkistan).

Region of South Asia: Pakistan, India, Nepal, Sri Lanka, Bangladesh and Bhutan.

Region of Southeast Asia: Thailand, Vietnam, Cambodia, Laos, Malaysia, Singapore, Bruinei and Philippines.

Region of East Asia: Japan, South Korea, Taiwan, China (eastern and central only: Beijing, Shanghai, Guangzhou, Chengdu) and Hong Kong.

Standalone countries: Kazakhstan (domestic flights only) and China (domestic flights only).

Why does the programme cover travel only within selected geographies?

The countries that are currently included in the programme offer a good possibility for a swift return home within the assigned regions, which is of paramount importance to be able to make it in time for your transplantation. However, we are looking to expand the list of countries to cover more destinations in the future, stay tuned for that.

Does the d.HOLIDAY fly back programme cover domestic travel arrangements too?

Does the d.HOLIDAY Fly Back Programme cover travel arrangements for my family too?

I have made my own travel arrangements; how do I claim my reimbursement?

If you have made your own travel arrangements in accordance with the ‘Terms of use’, please use the downloadable document ‘Diaverum d.HOLIDAY Fly Back Programme Reimbursement claim’ and complete it accurately and fully. Make sure you attach original receipts as described in the document, as well as a doctor’s certificate to the effect that you have undergone a transplantation procedure at said destination or that such a procedure was initiated for your benefit.

Send everything listed above to holiday@diaverum.comand await further instructions.

I have a question about the d.HOLIDAY Fly Back Programme, who do I contact?

To learn more on how the d.HOLIDAY Fly Back Programme works, check out the video below:

To find out more about the Programme, don’t hesitate to contact us:

holiday@diaverum.com

Downloadable resources:

Diaverum request for patient information form

Diaverum d.HOLIDAY fly back programme Terms of Use

Diaverum d.HOLIDAY fly back programme Claim for reimbursement form